For download sales products, due to the nature of the product (by selling usage rights that are intangible) can not be returned.
For download sale products, we will condition that your order will be confirmed by free trial version before ordering.
In the case of software products, we will not indemnify for any defects in software due to the end user license agreement. For details, please refer to "in silico Molecular Cloning Series Software End User License Agreement".
When payment settlement is completed and you want to cancel all of your order
"We have submitted our cancellation request form within one month from the date of settlement", and on the condition that "All of the products ordered have never been activated", we will cancel the order and refund the order I respond.
As a cancellation fee, we will charge 6000 yen (tax excluded) per time.
When payment settlement is completed and you want to cancel some of the ordered products
When I made a mistake in ordering operation and ordered another product
We respond to that license on condition that "our ordered prescribed change order form has been submitted within 2 weeks from the settlement date" and "the product before exchange has never been activated".
In this case, if there is a difference between the sales price before exchanging the license and the sales price after the exchange, we will make an additional claim or refund.
We will charge an exchange fee of 4000 yen (tax excluded) per time.
If you ordered two or more of the same product at the same time by mistaking the ordering operation
In this shop, to prevent such order, we limit the number of products that can be ordered by one ordering operation to one.
In the unlikely event that such a case arises, "" We have submitted our prescribed order change request within two weeks from the settlement date ", and that" a product of excess quantity has not been activated yet We will respond to the cancellation of the excess quantity and the refund of the price on condition that it satisfies all of that.
We will charge a refund fee of 4000 yen (without tax) per one time.
When ordering two or more same products for different times
In this case, you can use it as a case where the license period has been extended, following the end of the previous license.
However, if you do not plan to use excesses, "We have submitted our orders for changing prescribed orders within two weeks from the date of settlement", and "Activation of products exceeding quantities" We respond to cancellation of excess quantity and refund of the price on condition that it satisfies all of what is not done.
As a refund fee, I will charge 4000 yen (tax excluded).
If you ordered for a longer period than planned due to wrong license period
"Our ordered prescribed change order form has been submitted within two weeks from the settlement date", "that the product of the excess quantity has not been activated at least once", "the difference between the price before the exchange and the price after the exchange The amount of money less than the refund fee is 1,000 yen or more "is exchanged for another license with a different license period on condition that it satisfies all of the above conditions, and the difference of those costs will be refunded.
We will charge a refund fee of 4000 yen (without tax) per one time.
When ordering for a shorter period than the schedule by mistaking the license period
We can not respond to cancellation and refund. Please use it as it is until the deadline and ask for continued order at license renewal.
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